[{"data":1,"prerenderedAt":367},["ShallowReactive",2],{"landing-nav":3,"\u002Fhelp\u002Fadmin":29,"help-navigation":331,"\u002Fhelp\u002Fadmin-surround":362},{"nav":4,"footer":26},[5,8,11,14,17,20,23],{"label":6,"to":7},"Markets","\u002F#who",{"label":9,"to":10},"Board","\u002F#board",{"label":12,"to":13},"Map","\u002F#map",{"label":15,"to":16},"Techs","\u002F#field",{"label":18,"to":19},"Clients","\u002F#clients",{"label":21,"to":22},"Blog","\u002Fblog\u002F",{"label":24,"to":25},"Help","\u002Fhelp\u002F",{"tagline":27,"disclaimer":28},"Dependable Dispatch · dispatch software for mobile phlebotomy, imaging and home health","Screens show demo data. Patient and client names are fictional.",{"id":30,"title":31,"audience":32,"body":33,"description":322,"extension":323,"meta":324,"navigation":325,"order":326,"path":327,"seo":328,"stem":329,"__hash__":330},"help\u002Fhelp\u002F4.admin.md","Admin",null,{"type":34,"value":35,"toc":312},"minimark",[36,40,48,51,56,59,75,81,85,145,148,154,159,163,169,218,221,226,230,233,271,277,280,287,291,309],[37,38,31],"h1",{"id":39},"admin",[41,42,43,44,47],"p",{},"This part is for admins. Open ",[45,46,31],"strong",{}," in the menu. The tabs are Overview, Clients, Users, Technicians, Facilities, Recurring and Permissions.",[41,49,50],{},"Dispatchers see Clients, Technicians and Facilities, to look things up but not change them. They can still send techs their sign-in links and edit a facility's standing-order templates.",[52,53,55],"h2",{"id":54},"users","Users",[41,57,58],{},"Users are office and client staff. Techs have their own tab.",[60,61,62,69,72],"ul",{},[63,64,65,68],"li",{},[45,66,67],{},"Add User"," creates an account. Pick the role and, for client staff, the client.",[63,70,71],{},"Click a row to edit it. A new or reset password must be 6 to 24 characters, typed twice.",[63,73,74],{},"Accounts are never deleted. To disable one, click the person icon at the end of its row. Click it again to turn the account back on. A disabled user is signed out at once.",[41,76,77],{},[78,79],"img",{"alt":55,"src":80},"\u002Fhelp\u002Fimg\u002Fadmin-users.webp",[52,82,84],{"id":83},"technicians","Technicians",[60,86,87,101,112,118,123,132,138],{},[63,88,89,92,93,96,97,100],{},[45,90,91],{},"Add Tech"," creates a tech. A tech needs a client. An email is optional, but without one ",[45,94,95],{},"Send Link"," can't reach them: use ",[45,98,99],{},"Copy Link"," instead.",[63,102,103,104,107,108,111],{},"Click the pencil to edit a tech's name, phone, client, ",[45,105,106],{},"Tech Type"," (Technician, Lead or Supervisor) and ",[45,109,110],{},"Specialties",".",[63,113,114,117],{},[45,115,116],{},"Schedule"," opens the tech's shifts. A tech can have more than one shift a day, and an overnight shift ends the next morning.",[63,119,120,122],{},[45,121,95],{}," emails the tech a sign-in link. Tick several techs to send links to all of them at once.",[63,124,125,127,128,131],{},[45,126,99],{}," copies the tech's 24-hour sign-in link, ready to paste into a text. If your browser won't copy it, the link opens in a small window. Click ",[45,129,130],{},"Copy link"," there.",[63,133,134,137],{},[45,135,136],{},"Copy IDs"," copies the list of tech IDs for a spreadsheet.",[63,139,140,141,144],{},"The person icon at the end of a row makes a tech inactive. Turn on ",[45,142,143],{},"Show Inactive"," to list inactive techs.",[41,146,147],{},"Open a tech's sign-in link only on the tech's phone or in a private browser window. In your own browser it would sign you out and the tech in. The app warns you before that happens.",[41,149,150,151,153],{},"For X-ray and ultrasound techs, name that work in ",[45,152,110],{},": X, XRAY, US, US-ECHO or ULTRASOUND. The app then skips the miles boxes on their phone. If Specialties is blank, or names only EKG, ABG or PICC, the tech still enters miles.",[41,155,156],{},[78,157],{"alt":84,"src":158},"\u002Fhelp\u002Fimg\u002Fadmin-technicians.webp",[52,160,162],{"id":161},"import-tech-schedules","Import tech schedules",[41,164,165,166,111],{},"Load a client's tech shifts from one spreadsheet. Go to Technicians and click ",[45,167,168],{},"Import Schedule",[170,171,172,175,182,205,208,211],"ol",{},[63,173,174],{},"Pick the client, the first day and how many weeks (1, 2 or 4).",[63,176,177,178,181],{},"Click ",[45,179,180],{},"Download blank template",". It lists the client's active techs, with one column per day.",[63,183,184,185,189,190,189,193,196,197,200,201,204],{},"Send it to the client. They fill in each shift the way they would write it: ",[186,187,188],"code",{},"06:00-14:30",", ",[186,191,192],{},"6a-2:30p",[186,194,195],{},"OFF"," or ",[186,198,199],{},"on call",". An overnight shift such as ",[186,202,203],{},"22:00-06:30"," ends the next morning.",[63,206,207],{},"Upload the filled-in file (Excel or CSV), or paste it straight from Excel.",[63,209,210],{},"Review the rows. The app checks every row before it saves anything. It skips a row with a problem and says why: the tech isn't on file, is inactive or belongs to another client; a time can't be read; a shift runs over 16 hours; or shifts overlap.",[63,212,213,214,217],{},"Click the ",[45,215,216],{},"Import"," button. It says how many shifts and techs it will save.",[41,219,220],{},"The import replaces shifts only for the techs on the file, and only on its dates. A tech left blank on the file keeps their shifts.",[41,222,223],{},[78,224],{"alt":162,"src":225},"\u002Fhelp\u002Fimg\u002Fadmin-schedule-import.webp",[52,227,229],{"id":228},"facilities","Facilities",[41,231,232],{},"Click a facility to edit it.",[60,234,235,241,251,257,264],{},[63,236,237,240],{},[45,238,239],{},"Account Code"," matches the facility to its row when a client emails its AM Rounds list.",[63,242,243,246,247,250],{},[45,244,245],{},"Latitude"," and ",[45,248,249],{},"Longitude"," put the facility on the Tech Map. Without them it doesn't appear.",[63,252,253,256],{},[45,254,255],{},"Forbidden Techs",": tick a tech to keep them away from this facility. Assign and AM Rounds then refuse to give them its orders.",[63,258,259,260,263],{},"The facility's standing orders are listed with their days and weeks. ",[45,261,262],{},"Every"," means every week. The 1st to 5th rows pick a week of the month.",[63,265,266,267,270],{},"Facilities are never deleted. To retire one, switch ",[45,268,269],{},"Active"," off. Its orders, stops and mileage stay as they were.",[41,272,273],{},[78,274],{"alt":275,"src":276},"Editing a facility","\u002Fhelp\u002Fimg\u002Fadmin-facility-edit.webp",[52,278,18],{"id":279},"clients",[41,281,282,283,286],{},"Each client has a name, a short name, a table color and break minutes. The table color is the row color on the Dashboard, Board, Tech Status and Order Archive. A dark color is lightened just enough to keep the text readable. ",[45,284,285],{},"Add Client"," creates a new one.",[52,288,290],{"id":289},"view-the-app-as-another-role","View the app as another role",[41,292,293,294,297,298,196,301,304,305,308],{},"Admins and dispatchers can check what another role sees. Open the menu under your initials and pick a ",[45,295,296],{},"View as"," item, such as ",[45,299,300],{},"View as Tech",[45,302,303],{},"View as CSR",". Pick ",[45,306,307],{},"Restore my role"," to go back.",[41,310,311],{},"You stay signed in as yourself the whole time. Anything you save while viewing is saved under your name, with your own permissions.",{"title":313,"searchDepth":314,"depth":314,"links":315},"",2,[316,317,318,319,320,321],{"id":54,"depth":314,"text":55},{"id":83,"depth":314,"text":84},{"id":161,"depth":314,"text":162},{"id":228,"depth":314,"text":229},{"id":279,"depth":314,"text":18},{"id":289,"depth":314,"text":290},"For admins. Manage users, techs and their schedules, facilities and clients.","md",{},true,4,"\u002Fhelp\u002Fadmin",{"title":31,"description":322},"help\u002F4.admin","NGnCrgRrN1W9LsXGx99vTkox7OVhMPs6F3ElMs6J_mk",[332],{"title":333,"path":334,"stem":335,"children":336,"order":338},"Overview","\u002Fhelp","help\u002Findex",[337,339,344,348,352,353,357],{"title":333,"path":334,"stem":335,"order":338},0,{"title":340,"path":341,"stem":342,"order":343},"Getting started","\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started",1,{"title":345,"path":346,"stem":347,"order":314},"Dispatch","\u002Fhelp\u002Fdispatch","help\u002F2.dispatch",{"title":15,"path":349,"stem":350,"order":351},"\u002Fhelp\u002Ftechs","help\u002F3.techs",3,{"title":31,"path":327,"stem":329,"order":326},{"title":18,"path":354,"stem":355,"order":356},"\u002Fhelp\u002Fclients","help\u002F5.clients",5,{"title":358,"path":359,"stem":360,"order":361},"When something looks wrong","\u002Fhelp\u002Ftroubleshooting","help\u002F6.troubleshooting",6,[363,365],{"title":15,"path":349,"stem":350,"description":364},"For techs. Your route on the phone, from confirming the day's orders to the last drop and your mileage.",{"title":18,"path":354,"stem":355,"description":366},"For client CSRs and super clients. Place orders for your facilities and follow them through the day.",1794265058389]