[{"data":1,"prerenderedAt":314},["ShallowReactive",2],{"landing-nav":3,"\u002Fhelp\u002Fclients":29,"help-navigation":277,"\u002Fhelp\u002Fclients-surround":309},{"nav":4,"footer":26},[5,8,11,14,17,20,23],{"label":6,"to":7},"Markets","\u002F#who",{"label":9,"to":10},"Board","\u002F#board",{"label":12,"to":13},"Map","\u002F#map",{"label":15,"to":16},"Techs","\u002F#field",{"label":18,"to":19},"Clients","\u002F#clients",{"label":21,"to":22},"Blog","\u002Fblog\u002F",{"label":24,"to":25},"Help","\u002Fhelp\u002F",{"tagline":27,"disclaimer":28},"Dependable Dispatch · dispatch software for mobile phlebotomy, imaging and home health","Screens show demo data. Patient and client names are fictional.",{"id":30,"title":18,"audience":31,"body":32,"description":268,"extension":269,"meta":270,"navigation":271,"order":272,"path":273,"seo":274,"stem":275,"__hash__":276},"help\u002Fhelp\u002F5.clients.md",null,{"type":33,"value":34,"toc":261},"minimark",[35,39,43,48,157,168,178,184,188,198,225,228,231,236,239,245,249,258],[36,37,18],"h1",{"id":38},"clients",[40,41,42],"p",{},"This part is for staff at a client: CSRs and super clients. You see your own client's orders and facilities, and nobody else's.",[44,45,47],"h2",{"id":46},"place-an-order","Place an order",[49,50,51,60,75,90,118,137,147],"ol",{},[52,53,54,55,59],"li",{},"Click ",[56,57,58],"strong",{},"New Order"," in the menu.",[52,61,62,63,66,67,70,71,74],{},"Fill in ",[56,64,65],{},"Ordered By",", ",[56,68,69],{},"Service Date"," and ",[56,72,73],{},"Facility",". Only your client's active facilities are listed.",[52,76,77,78,81,82,85,86,89],{},"Pick the ",[56,79,80],{},"Service Type",". Tick ",[56,83,84],{},"STAT"," if it is urgent, and ",[56,87,88],{},"Availability verified"," once you know the patient is there.",[52,91,92,93,66,96,66,99,70,102,105,106,109,110,113,114,117],{},"Fill in anything the type asks for: ",[56,94,95],{},"Draw Time",[56,97,98],{},"Picc Line",[56,100,101],{},"Dosage (Hours)",[56,103,104],{},"Level"," for a timed draw, the ",[56,107,108],{},"Reason"," for a redraw, the ",[56,111,112],{},"UTO Reason"," for a UTO, or ",[56,115,116],{},"Draws"," for a Check All.",[52,119,120,121,66,124,66,127,66,130,70,133,136],{},"Fill in the patient: ",[56,122,123],{},"Last Name",[56,125,126],{},"First Name",[56,128,129],{},"Birth Date",[56,131,132],{},"Room",[56,134,135],{},"Station",". A Check All covers the whole facility and needs no patient.",[52,138,62,139,142,143,146],{},[56,140,141],{},"Order Desc",", and ",[56,144,145],{},"Notes"," if needed.",[52,148,54,149,152,153,156],{},[56,150,151],{},"Place Order",", then ",[56,154,155],{},"Ok"," to confirm.",[40,158,159,160,163,164,167],{},"The confirmation shows the order number, when it was placed and by whom. Click ",[56,161,162],{},"Print Confirmation"," to keep a copy, or ",[56,165,166],{},"Start Another Order",".",[40,169,170,171,174,175,177],{},"If one facility has several orders, click ",[56,172,173],{},"Save & Copy for Same Site"," instead of ",[56,176,151],{},". It places the order and starts the next with the same facility, Ordered By, STAT setting and patient.",[40,179,180],{},[181,182],"img",{"alt":58,"src":183},"\u002Fhelp\u002Fimg\u002Fclient-new-order.webp",[44,185,187],{"id":186},"follow-your-orders","Follow your orders",[40,189,190,193,194,197],{},[56,191,192],{},"My Orders"," (",[56,195,196],{},"Orders"," for a super client) opens on today's orders. Pick a view at the top:",[199,200,201,207,213,219],"ul",{},[52,202,203,206],{},[56,204,205],{},"Today",": today's orders.",[52,208,209,212],{},[56,210,211],{},"Open",": earlier orders that are still open, up to 90 days back.",[52,214,215,218],{},[56,216,217],{},"Future",": orders dated after today.",[52,220,221,224],{},[56,222,223],{},"Pick a date",": one day, today or later.",[40,226,227],{},"Orders from before today show only under Open. For an older order, contact dispatch.",[40,229,230],{},"Each row shows the client, the tech and where the order stands. The search box finds an order by patient, room or order number. Type in the box under a column name to filter it, or click the column name to sort. Click an order to read it or print it.",[40,232,233],{},[181,234],{"alt":192,"src":235},"\u002Fhelp\u002Fimg\u002Fclient-my-orders.webp",[40,237,238],{},"On a phone, the views sit above the list and the table scrolls sideways.",[40,240,241],{},[181,242],{"alt":243,"src":244},"My Orders on a phone","\u002Fhelp\u002Fimg\u002Fclient-my-orders-phone.webp",[44,246,248],{"id":247},"cancel-or-change-an-order","Cancel or change an order",[40,250,251,252,152,255,257],{},"A CSR can cancel an order that is still Pending, has no tech yet, and is dated today or later. Open it and click ",[56,253,254],{},"Cancel Order",[56,256,254],{}," again to confirm.",[40,259,260],{},"Super clients can't cancel. For that, for any other change, or for an order a tech already has, contact dispatch.",{"title":262,"searchDepth":263,"depth":263,"links":264},"",2,[265,266,267],{"id":46,"depth":263,"text":47},{"id":186,"depth":263,"text":187},{"id":247,"depth":263,"text":248},"For client CSRs and super clients. Place orders for your facilities and follow them through the day.","md",{},true,5,"\u002Fhelp\u002Fclients",{"title":18,"description":268},"help\u002F5.clients","1m1H5B7_ItSxYQifV2INhGbooNzg880pnnQPx0Fdb1E",[278],{"title":279,"path":280,"stem":281,"children":282,"order":284},"Overview","\u002Fhelp","help\u002Findex",[283,285,290,294,298,303,304],{"title":279,"path":280,"stem":281,"order":284},0,{"title":286,"path":287,"stem":288,"order":289},"Getting started","\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started",1,{"title":291,"path":292,"stem":293,"order":263},"Dispatch","\u002Fhelp\u002Fdispatch","help\u002F2.dispatch",{"title":15,"path":295,"stem":296,"order":297},"\u002Fhelp\u002Ftechs","help\u002F3.techs",3,{"title":299,"path":300,"stem":301,"order":302},"Admin","\u002Fhelp\u002Fadmin","help\u002F4.admin",4,{"title":18,"path":273,"stem":275,"order":272},{"title":305,"path":306,"stem":307,"order":308},"When something looks wrong","\u002Fhelp\u002Ftroubleshooting","help\u002F6.troubleshooting",6,[310,312],{"title":299,"path":300,"stem":301,"description":311},"For admins. Manage users, techs and their schedules, facilities and clients.",{"title":305,"path":306,"stem":307,"description":313},"What common messages mean, and what to do about them.",1794265058411]