[{"data":1,"prerenderedAt":460},["ShallowReactive",2],{"landing-nav":3,"\u002Fhelp\u002Fgetting-started":29,"help-navigation":425,"\u002Fhelp\u002Fgetting-started-surround":455},{"nav":4,"footer":26},[5,8,11,14,17,20,23],{"label":6,"to":7},"Markets","\u002F#who",{"label":9,"to":10},"Board","\u002F#board",{"label":12,"to":13},"Map","\u002F#map",{"label":15,"to":16},"Techs","\u002F#field",{"label":18,"to":19},"Clients","\u002F#clients",{"label":21,"to":22},"Blog","\u002Fblog\u002F",{"label":24,"to":25},"Help","\u002Fhelp\u002F",{"tagline":27,"disclaimer":28},"Dependable Dispatch · dispatch software for mobile phlebotomy, imaging and home health","Screens show demo data. Patient and client names are fictional.",{"id":30,"title":31,"audience":32,"body":33,"description":416,"extension":417,"meta":418,"navigation":419,"order":420,"path":421,"seo":422,"stem":423,"__hash__":424},"help\u002Fhelp\u002F1.getting-started.md","Getting started",null,{"type":34,"value":35,"toc":404},"minimark",[36,40,45,56,76,79,82,89,93,153,156,160,238,241,251,255,293,296,300,326,330,333,349,355,359,370,376,380],[37,38,31],"h1",{"id":39},"getting-started",[41,42,44],"h2",{"id":43},"sign-in","Sign in",[46,47,48,49,55],"p",{},"Open ",[50,51,52],"a",{"href":52,"rel":53},"https:\u002F\u002Fnuxt-app.dependabledispatch.com",[54],"nofollow"," in Chrome, Safari or Edge.",[57,58,59,67],"ul",{},[60,61,62,66],"li",{},[63,64,65],"strong",{},"Office and client staff"," sign in with an email and password.",[60,68,69,71,72,75],{},[63,70,15],{}," sign in with a link from dispatch. See ",[50,73,15],{"href":74},"\u002Fhelp\u002Ftechs\u002F",".",[46,77,78],{},"Office and client staff are signed out after two hours without activity. The sign-in page then says \"Your session has timed out.\" Your email is still filled in, so type only your password.",[46,80,81],{},"If you open a link to an order while signed out, the app takes you to that order once you sign in.",[46,83,84],{},[85,86],"img",{"alt":87,"src":88},"The sign-in page","\u002Fhelp\u002Fimg\u002Fsign-in.webp",[41,90,92],{"id":91},"what-each-role-sees","What each role sees",[94,95,96,109],"table",{},[97,98,99],"thead",{},[100,101,102,106],"tr",{},[103,104,105],"th",{},"Role",[103,107,108],{},"Main screens",[110,111,112,121,129,137,145],"tbody",{},[100,113,114,118],{},[115,116,117],"td",{},"Dispatcher",[115,119,120],{},"Dashboard, Board, Order Archive, Handoffs, Tech Map, Tech Status, Reports. In Admin, can look up clients, techs and facilities but not change them.",[100,122,123,126],{},[115,124,125],{},"Admin",[115,127,128],{},"Everything a dispatcher sees, plus editing users, techs, facilities and clients.",[100,130,131,134],{},[115,132,133],{},"Tech",[115,135,136],{},"My Route, on a phone.",[100,138,139,142],{},[115,140,141],{},"Client CSR",[115,143,144],{},"New Order and My Orders, for their own client only.",[100,146,147,150],{},[115,148,149],{},"Super client",[115,151,152],{},"New Order and Orders, for their own client only.",[46,154,155],{},"On a computer the menu runs down the left side. On a phone, tap the ☰ button at the top left to open it.",[41,157,159],{"id":158},"order-statuses","Order statuses",[94,161,162,172],{},[97,163,164],{},[100,165,166,169],{},[103,167,168],{},"Status",[103,170,171],{},"Meaning",[110,173,174,182,190,198,206,214,222,230],{},[100,175,176,179],{},[115,177,178],{},"Pending",[115,180,181],{},"Not on any tech's phone yet.",[100,183,184,187],{},[115,185,186],{},"Assigned",[115,188,189],{},"A tech has the order but hasn't confirmed it.",[100,191,192,195],{},[115,193,194],{},"Confirmed",[115,196,197],{},"The tech accepted it.",[100,199,200,203],{},[115,201,202],{},"En Route",[115,204,205],{},"The tech is driving to the facility.",[100,207,208,211],{},[115,209,210],{},"On Site",[115,212,213],{},"The tech is at the facility.",[100,215,216,219],{},[115,217,218],{},"Departed",[115,220,221],{},"The tech finished and left. The specimen is in their car.",[100,223,224,227],{},[115,225,226],{},"Completed",[115,228,229],{},"The specimen was dropped at the lab, or the work is finished.",[100,231,232,235],{},[115,233,234],{},"Cancelled",[115,236,237],{},"The order is closed without being done.",[46,239,240],{},"A held order is Pending with a tech's name on it: the tech has it, but it isn't on their phone yet.",[46,242,243,244,247,248,75],{},"Dispatch can set any status. Techs move an order forward from their route, and can undo their last step with buttons such as ",[63,245,246],{},"Wrong stop"," and ",[63,249,250],{},"Undo Arrival",[41,252,254],{"id":253},"order-types","Order types",[57,256,257,263,269,275,281,287],{},[60,258,259,262],{},[63,260,261],{},"Routine",": an ordinary draw.",[60,264,265,268],{},[63,266,267],{},"Timed Draw",": a draw inside a set window, with PICC line, dosage and level details.",[60,270,271,274],{},[63,272,273],{},"UTO",": a follow-up for a draw the tech was unable to obtain.",[60,276,277,280],{},[63,278,279],{},"Redraw",": a second draw, with the reason the first one failed.",[60,282,283,286],{},[63,284,285],{},"Check All",": a round of the whole facility, usually made from the facility's standing order. It has no single patient, so the patient column reads \"Check All\".",[60,288,289,292],{},[63,290,291],{},"Delivery",": a delivery run, not a patient draw.",[46,294,295],{},"STAT is not a type. Any order can be marked STAT.",[41,297,299],{"id":298},"colors","Colors",[57,301,302,308,314,320],{},[60,303,304,307],{},[63,305,306],{},"Red"," on an order means STAT.",[60,309,310,313],{},[63,311,312],{},"Amber"," marks Special Instructions on the tech's screens.",[60,315,316,319],{},[63,317,318],{},"Magenta"," marks a cancel notice on the tech's phone.",[60,321,322,325],{},[63,323,324],{},"Row colors"," on the Dashboard, Board, Tech Status and Order Archive are each client's table color.",[41,327,329],{"id":328},"dark-mode","Dark mode",[46,331,332],{},"The app is light until you choose dark. The choice stays on that computer or phone only.",[57,334,335,343],{},[60,336,337,340,341,75],{},[63,338,339],{},"Office and client staff:"," open the menu under your initials (top right) and tick ",[63,342,329],{},[60,344,345,348],{},[63,346,347],{},"Techs:"," tap the sun button at the top of your route.",[46,350,351],{},[85,352],{"alt":353,"src":354},"The menu under your initials","\u002Fhelp\u002Fimg\u002Fuser-menu.webp",[41,356,358],{"id":357},"when-the-app-updates","When the app updates",[46,360,361,362,365,366,369],{},"When a new version is out, a navy bar reads ",[63,363,364],{},"A new version is ready",". Click ",[63,367,368],{},"Refresh"," when you reach a good stopping point. Nothing reloads by itself, and the bar never covers an open form. The X hides it for 30 minutes.",[46,371,372],{},[85,373],{"alt":374,"src":375},"The update bar","\u002Fhelp\u002Fimg\u002Fnew-version-bar.webp",[41,377,379],{"id":378},"type-dates-and-pick-from-lists","Type dates and pick from lists",[57,381,382,390],{},[60,383,384,385,389],{},"Type a date as eight digits with no slashes: ",[386,387,388],"code",{},"11122026"," becomes 11\u002F12\u002F2026. Or click the calendar button at the end of the box.",[60,391,392,393,396,397,247,400,403],{},"Lists with a search box narrow as you type. ",[63,394,395],{},"All Clients",", ",[63,398,399],{},"Unassigned",[63,401,402],{},"None"," stay at the top of their lists. Pick one to clear your choice.",{"title":405,"searchDepth":406,"depth":406,"links":407},"",2,[408,409,410,411,412,413,414,415],{"id":43,"depth":406,"text":44},{"id":91,"depth":406,"text":92},{"id":158,"depth":406,"text":159},{"id":253,"depth":406,"text":254},{"id":298,"depth":406,"text":299},{"id":328,"depth":406,"text":329},{"id":357,"depth":406,"text":358},{"id":378,"depth":406,"text":379},"Sign in, find your way around, and read the statuses, order types and colors every screen uses.","md",{},true,1,"\u002Fhelp\u002Fgetting-started",{"title":31,"description":416},"help\u002F1.getting-started","o3S3HAcJum4JzIq7IcR5SvCAIJd1OngMwZZu2bOuVho",[426],{"title":427,"path":428,"stem":429,"children":430,"order":432},"Overview","\u002Fhelp","help\u002Findex",[431,433,434,438,442,446,450],{"title":427,"path":428,"stem":429,"order":432},0,{"title":31,"path":421,"stem":423,"order":420},{"title":435,"path":436,"stem":437,"order":406},"Dispatch","\u002Fhelp\u002Fdispatch","help\u002F2.dispatch",{"title":15,"path":439,"stem":440,"order":441},"\u002Fhelp\u002Ftechs","help\u002F3.techs",3,{"title":125,"path":443,"stem":444,"order":445},"\u002Fhelp\u002Fadmin","help\u002F4.admin",4,{"title":18,"path":447,"stem":448,"order":449},"\u002Fhelp\u002Fclients","help\u002F5.clients",5,{"title":451,"path":452,"stem":453,"order":454},"When something looks wrong","\u002Fhelp\u002Ftroubleshooting","help\u002F6.troubleshooting",6,[456,458],{"title":427,"path":428,"stem":429,"description":457,"children":-1},"How to use Dependable Dispatch, for dispatchers, techs, admins and client staff.",{"title":435,"path":436,"stem":437,"description":459,"children":-1},"For dispatchers and admins. Take an order, give it to a tech, and track the day from the dashboard to the archive.",1794265058226]