[{"data":1,"prerenderedAt":819},["ShallowReactive",2],{"landing-nav":3,"\u002Fhelp\u002Ftechs":29,"help-navigation":782,"\u002Fhelp\u002Ftechs-surround":814},{"nav":4,"footer":26},[5,8,11,14,17,20,23],{"label":6,"to":7},"Markets","\u002F#who",{"label":9,"to":10},"Board","\u002F#board",{"label":12,"to":13},"Map","\u002F#map",{"label":15,"to":16},"Techs","\u002F#field",{"label":18,"to":19},"Clients","\u002F#clients",{"label":21,"to":22},"Blog","\u002Fblog\u002F",{"label":24,"to":25},"Help","\u002Fhelp\u002F",{"tagline":27,"disclaimer":28},"Dependable Dispatch · dispatch software for mobile phlebotomy, imaging and home health","Screens show demo data. Patient and client names are fictional.",{"id":30,"title":15,"audience":31,"body":32,"description":773,"extension":774,"meta":775,"navigation":776,"order":777,"path":778,"seo":779,"stem":780,"__hash__":781},"help\u002Fhelp\u002F3.techs.md",null,{"type":33,"value":34,"toc":753},"minimark",[35,39,43,51,58,63,66,69,73,84,87,127,130,150,157,161,172,175,182,188,192,195,198,221,227,233,259,262,266,299,306,313,319,323,338,345,351,355,361,367,387,390,396,406,421,427,433,454,467,476,480,483,495,509,512,517,523,527,530,547,553,567,574,580,584,587,597,603,607,619,622,628,632,635,649,655,659,662,666,677,681,688,691,714,717,723,727,730,745,748],[36,37,15],"h1",{"id":38},"techs",[40,41,42],"p",{},"This part is for techs. Everything here happens on your phone, on the My Route screen.",[40,44,45,46,50],{},"Never use the app while driving. Pull over first. The first time you open your route each shift, the app shows this reminder. Tap ",[47,48,49],"strong",{},"I understand"," to carry on.",[40,52,53],{},[54,55],"img",{"alt":56,"src":57},"The driving reminder","\u002Fhelp\u002Fimg\u002Ftech-safety.webp",[59,60,62],"h2",{"id":61},"sign-in","Sign in",[40,64,65],{},"Dispatch sends you a sign-in link by email or text. Tap it and your route opens. The link works for 24 hours. When it stops working, ask dispatch for a new one.",[40,67,68],{},"If you share a phone, opening your link signs the last tech out and you in.",[59,70,72],{"id":71},"your-route-screen","Your route screen",[40,74,75,76,79,80,83],{},"The top bar has your name, the miles button, the sun button for dark mode, and ",[47,77,78],{},"Start Break",". The miles button reads ",[47,81,82],{},"Mileage"," until you have driven, then shows today's miles.",[40,85,86],{},"Under it, a colored bar says where you stand:",[88,89,90,97,103,109,115,121],"ul",{},[91,92,93,96],"li",{},[47,94,95],{},"Confirm your orders to start",": orders are waiting for you to accept them.",[91,98,99,102],{},[47,100,101],{},"On Route",": everything is confirmed and you have stops left.",[91,104,105,108],{},[47,106,107],{},"En Route"," to a facility: you are driving there.",[91,110,111,114],{},[47,112,113],{},"Arrived at"," a facility: you are on site.",[91,116,117,120],{},[47,118,119],{},"Specimens to drop",": your stops are done and you have specimens in the car.",[91,122,123,126],{},[47,124,125],{},"Standby",": everything is dropped. Wait for dispatch.",[40,128,129],{},"The route has three tabs:",[88,131,132,138,144],{},[91,133,134,137],{},[47,135,136],{},"Active",": stops still to do. The stop at the top is your current stop.",[91,139,140,143],{},[47,141,142],{},"Ready to Drop",": specimens in your car, waiting for the lab.",[91,145,146,149],{},[47,147,148],{},"Completed",": stops and drops you have finished.",[40,151,152,153,156],{},"Tap ",[47,154,155],{},"Show map"," to see your stops on a map. Tap a patient to open the order.",[59,158,160],{"id":159},"confirm-your-orders","Confirm your orders",[40,162,163,164,167,168,171],{},"New orders from dispatch wait for you to accept them. Tap ",[47,165,166],{},"Confirm All"," to accept every order and handoff at once, or ",[47,169,170],{},"Confirm"," on one facility.",[40,173,174],{},"Your next stop appears only once everything is confirmed.",[40,176,177,178,181],{},"Once you confirm an order, you can't undo it. To give one back, use ",[47,179,180],{},"Send back to dispatch"," (see below) or call dispatch.",[40,183,184],{},[54,185],{"alt":186,"src":187},"Orders waiting to be confirmed","\u002Fhelp\u002Fimg\u002Ftech-confirm.webp",[59,189,191],{"id":190},"plan-your-day","Plan your day",[40,193,194],{},"Drag a stop by the grip on its left edge to change the order you'll drive. The stop at the top is next.",[40,196,197],{},"To do part of a facility later, for example a timed draw in the afternoon, split it into two visits:",[199,200,201,204,215],"ol",{},[91,202,203],{},"Tap the facility. A window lists its orders.",[91,205,206,207,210,211,214],{},"Set each order to ",[47,208,209],{},"1st visit"," or ",[47,212,213],{},"2nd visit",".",[91,216,152,217,220],{},[47,218,219],{},"Save",". The second visit shows on your route as its own stop, \"Visit 2 of 2\".",[40,222,223,224,214],{},"To undo it, open the window again and tap ",[47,225,226],{},"Merge back into one visit",[40,228,229,232],{},[47,230,231],{},"Add Destination"," puts a stop on your route that isn't a patient:",[88,234,235,241,251],{},[91,236,237,240],{},[47,238,239],{},"Drop",": a lab where you drop specimens. Pick it from the list.",[91,242,243,246,247,250],{},[47,244,245],{},"Supplies",": a supplies pickup. Type the address and tap ",[47,248,249],{},"Find"," to check it.",[91,252,253,256,257,214],{},[47,254,255],{},"Meeting",": a meeting, with a time. Type the address and tap ",[47,258,249],{},[40,260,261],{},"A drop, supplies or meeting stop you haven't started can be removed.",[59,263,265],{"id":264},"drive-to-a-stop","Drive to a stop",[199,267,268,273,287,293],{},[91,269,152,270,214],{},[47,271,272],{},"I'm Heading There",[91,274,275,276,278,279,282,283,286],{},"On your first trip of the day, the app asks where you are starting from. Type the address and tap ",[47,277,249],{},", or tap ",[47,280,281],{},"Use my GPS",". Tap ",[47,284,285],{},"Start from"," your last stop only if you are there now.",[91,288,289,290,214],{},"Check the drive Google planned, then tap ",[47,291,292],{},"Go Now",[91,294,152,295,298],{},[47,296,297],{},"Tap to Navigate"," to open your maps app.",[40,300,301,302,305],{},"If you picked the wrong stop, tap ",[47,303,304],{},"Wrong stop"," to put it back.",[40,307,308,309,312],{},"If plans change on the way, tap ",[47,310,311],{},"Reroute"," and enter where you are now, by typing or GPS. The app saves the miles driven so far and puts the stop you were heading to back on your route.",[40,314,315],{},[54,316],{"alt":317,"src":318},"On the way to a stop","\u002Fhelp\u002Fimg\u002Ftech-en-route.webp",[59,320,322],{"id":321},"arrive","Arrive",[199,324,325,330,333],{},[91,326,152,327,214],{},[47,328,329],{},"I'm Here",[91,331,332],{},"Check the miles. If you drove a different distance than Google's figure, change it and say why.",[91,334,152,335,214],{},[47,336,337],{},"Arrived",[40,339,340,341,344],{},"If you tapped too early, tap ",[47,342,343],{},"Undo Arrival",". It puts the stop back as long as nothing there is finished.",[40,346,347],{},[54,348],{"alt":349,"src":350},"On site","\u002Fhelp\u002Fimg\u002Ftech-on-site.webp",[59,352,354],{"id":353},"finish-a-stop","Finish a stop",[40,356,152,357,360],{},[47,358,359],{},"Done, Leaving",". What comes next depends on the stop.",[40,362,363,366],{},[47,364,365],{},"One patient."," Pick what happened:",[88,368,369,375,381],{},[91,370,371,374],{},[47,372,373],{},"Complete",": the draw went fine.",[91,376,377,380],{},[47,378,379],{},"UTO",": you couldn't obtain it. Pick the reason, and name the nurse if you told one. Pick the day for the new order, unless this order was already a UTO.",[91,382,383,386],{},[47,384,385],{},"Cancel",": the order is off. Pick the reason.",[40,388,389],{},"Add Tech Notes if dispatch needs to know something, then tap the button at the bottom to finish.",[40,391,392],{},[54,393],{"alt":394,"src":395},"Finishing one patient","\u002Fhelp\u002Fimg\u002Ftech-finish-one.webp",[40,397,398,401,402,405],{},[47,399,400],{},"Several patients."," You get one list, with everyone marked ",[47,403,404],{},"Done",". Change only the patients you didn't complete:",[88,407,408,415],{},[91,409,410,210,412,414],{},[47,411,379],{},[47,413,385],{}," opens the form for that patient.",[91,416,417,420],{},[47,418,419],{},"Later"," leaves the patient for a return visit today.",[40,422,423,424,214],{},"Then tap the button at the bottom, for example ",[47,425,426],{},"Complete 4, leave 1",[40,428,429],{},[54,430],{"alt":431,"src":432},"Finishing a whole stop","\u002Fhelp\u002Fimg\u002Ftech-finish-stop.webp",[40,434,435,438,439,442,443,446,447,450,451,214],{},[47,436,437],{},"Check All or standing order."," Tap ",[47,440,441],{},"Counts"," and enter the patient counts and notes. ",[47,444,445],{},"Save and Continue"," keeps your counts without finishing, so you can save a long round as you go. If the facility has no one to see, tap ",[47,448,449],{},"Cancel - No Orders"," on the stop or in the order, then ",[47,452,453],{},"Cancel Order",[40,455,456,438,459,462,463,466],{},[47,457,458],{},"Leaving early.",[47,460,461],{},"Leave Without Finishing",", tick each unfinished order, then tap ",[47,464,465],{},"Leave Stop",". Those orders go back on your route as a return visit. Finished orders go on to the drop as usual.",[40,468,469,438,472,475],{},[47,470,471],{},"Finished the wrong order.",[47,473,474],{},"Undo Completion",". It reopens the order and puts you back on site, even right after you left.",[59,477,479],{"id":478},"drop-specimens-at-the-lab","Drop specimens at the lab",[40,481,482],{},"Orders for an X-ray or ultrasound client have nothing to drop. They go straight to Completed.",[40,484,485,486,488,489,491,492,494],{},"Each finished draw moves to ",[47,487,142],{}," until you drop it. If no lab is on your route, tap ",[47,490,231],{}," and pick ",[47,493,239],{},", then head there and arrive like any stop.",[40,496,497,498,500,501,504,505,508],{},"At the lab, the drop list opens. Each line shows the patient, the facility it came from, the order number and the type, so you can match tubes at the counter. Tap ",[47,499,239],{}," on each, or ",[47,502,503],{},"Drop All",". Dropping the last one checks you out of the lab. If you close the list, tap ",[47,506,507],{},"Drop Specimens"," to open it again.",[40,510,511],{},"On a night shift, specimens you picked up yesterday still show under Ready to Drop after midnight. Drop them as usual. For anything older, call dispatch.",[40,513,514],{},[54,515],{"alt":142,"src":516},"\u002Fhelp\u002Fimg\u002Ftech-ready-to-drop.webp",[40,518,519],{},[54,520],{"alt":521,"src":522},"The drop list at the lab","\u002Fhelp\u002Fimg\u002Ftech-drop-list.webp",[59,524,526],{"id":525},"hand-specimens-to-another-tech","Hand specimens to another tech",[40,528,529],{},"Dispatch sets up handoffs. Each one shows on your route as a stop, and you confirm it like an order.",[40,531,532,535,536,539,540,543,544,214],{},[47,533,534],{},"Giving."," At the meeting, tap the hand-off button. It names the other tech, for example ",[47,537,538],{},"Hand off 3 specimens to Garcia",". Tick the specimens you are handing over, then tap ",[47,541,542],{},"Hand Off",". If you have nothing for them, tap ",[47,545,546],{},"Nothing to hand off",[40,548,549,552],{},[47,550,551],{},"Receiving."," The specimens show under Ready to Drop as \"Received from\" the other tech. Drop them at the lab like your own.",[40,554,555,558,559,562,563,566],{},[47,556,557],{},"Leaving specimens for a courier."," Tap the leave button, for example ",[47,560,561],{},"Leave 3 specimens here for Jones",". Tick what you are leaving, confirm, and carry on with your day. The courier taps ",[47,564,565],{},"Pick up"," when they arrive.",[40,568,569,570,573],{},"If the other tech left without handing anything off, you get ",[47,571,572],{},"Finish handoff"," so you can close the stop and move on.",[40,575,576],{},[54,577],{"alt":578,"src":579},"Handing off","\u002Fhelp\u002Fimg\u002Ftech-hand-off.webp",[59,581,583],{"id":582},"open-an-order","Open an order",[40,585,586],{},"Tap a patient to see the full order: dates, who ordered it, the facility address, the service and any timed-draw details, the patient, room, station and description.",[40,588,589,590,593,594,596],{},"Write in ",[47,591,592],{},"Tech Notes"," and tap ",[47,595,219],{},". Once you have left the stop, you can add to your notes but not change what is already saved.",[40,598,599],{},[54,600],{"alt":601,"src":602},"The order sheet","\u002Fhelp\u002Fimg\u002Ftech-order-sheet.webp",[59,604,606],{"id":605},"send-an-order-back-to-dispatch","Send an order back to dispatch",[40,608,609,610,612,613,615,616,214],{},"If you can't get to an order, open it and tap ",[47,611,180],{},". This works until you tap ",[47,614,272],{}," for it. Pick the reason: Not enough time, Emergency, or Supervisor sent off (with the supervisor's name). Then tap ",[47,617,618],{},"Send back",[40,620,621],{},"The order stays on your route, marked \"Waiting for dispatch\", until dispatch takes it back or tells you to keep it.",[40,623,624],{},[54,625],{"alt":626,"src":627},"Sending an order back","\u002Fhelp\u002Fimg\u002Ftech-send-back.webp",[59,629,631],{"id":630},"notices-from-dispatch","Notices from dispatch",[40,633,634],{},"When dispatch cancels or reassigns one of your orders, a notice appears on your route:",[88,636,637,640,646],{},[91,638,639],{},"A colored band names the facility: magenta for a cancel, navy for a reassign.",[91,641,642,643,645],{},"Below it is one line per order, by patient and type. Tap ",[47,644,170],{}," on each.",[91,647,648],{},"Under that is what is still on at that facility. If nothing is left, it says everything there is cancelled.",[40,650,651],{},[54,652],{"alt":653,"src":654},"A cancel notice","\u002Fhelp\u002Fimg\u002Ftech-cancel-notice.webp",[59,656,658],{"id":657},"if-a-tap-is-refused","If a tap is refused",[40,660,661],{},"If dispatch changes your route while your screen is open, your next tap is stopped and nothing is saved. A red bar reads \"Dispatch Service Changes Detected, Try Again\". Your route has already reloaded. Check what changed, then tap again.",[59,663,665],{"id":664},"take-a-break","Take a break",[40,667,152,668,670,671,673,674,214],{},[47,669,78],{}," and confirm. A timer runs. The route buttons, such as ",[47,672,272],{},", are hidden until you tap ",[47,675,676],{},"End Break",[59,678,680],{"id":679},"end-of-the-day","End of the day",[40,682,683,684,687],{},"After your last drop, the bar reads ",[47,685,686],{},"Standby — pending new orders",". Your shift isn't over: dispatch may still send you work.",[40,689,690],{},"When dispatch says you are clear:",[199,692,693,698,709],{},[91,694,152,695,214],{},[47,696,697],{},"Route Complete",[91,699,700,701,704,705,708],{},"In ",[47,702,703],{},"End your shift?",", tap ",[47,706,707],{},"Check mileage"," and correct anything that's wrong.",[91,710,152,711,214],{},[47,712,713],{},"End Shift",[40,715,716],{},"If dispatch sends an order after that, it still shows on your route.",[40,718,719],{},[54,720],{"alt":721,"src":722},"Standby after the last drop","\u002Fhelp\u002Fimg\u002Ftech-standby.webp",[59,724,726],{"id":725},"check-your-mileage","Check your mileage",[40,728,729],{},"Tap the miles button at the top. Pick a date range. Each trip shows Google's estimate beside the miles you drove, with daily totals and the difference.",[40,731,732,733,736,737,740,741,744],{},"To correct a trip, tap ",[47,734,735],{},"Edit Miles",", change the miles, give a reason, then tap ",[47,738,739],{},"Update Miles",". ",[47,742,743],{},"Export to CSV"," saves the list as a spreadsheet.",[40,746,747],{},"X-ray and ultrasound techs don't enter miles, and the app hides the miles button and boxes for them. If you do that work and still see them, tell dispatch so your Specialties can be fixed.",[40,749,750],{},[54,751],{"alt":82,"src":752},"\u002Fhelp\u002Fimg\u002Ftech-mileage.webp",{"title":754,"searchDepth":755,"depth":755,"links":756},"",2,[757,758,759,760,761,762,763,764,765,766,767,768,769,770,771,772],{"id":61,"depth":755,"text":62},{"id":71,"depth":755,"text":72},{"id":159,"depth":755,"text":160},{"id":190,"depth":755,"text":191},{"id":264,"depth":755,"text":265},{"id":321,"depth":755,"text":322},{"id":353,"depth":755,"text":354},{"id":478,"depth":755,"text":479},{"id":525,"depth":755,"text":526},{"id":582,"depth":755,"text":583},{"id":605,"depth":755,"text":606},{"id":630,"depth":755,"text":631},{"id":657,"depth":755,"text":658},{"id":664,"depth":755,"text":665},{"id":679,"depth":755,"text":680},{"id":725,"depth":755,"text":726},"For techs. Your route on the phone, from confirming the day's orders to the last drop and your mileage.","md",{},true,3,"\u002Fhelp\u002Ftechs",{"title":15,"description":773},"help\u002F3.techs","l4dvYXMPh5vWnWYcQXW_Cs_pzmawz_lzCVyPPOwpMvM",[783],{"title":784,"path":785,"stem":786,"children":787,"order":789},"Overview","\u002Fhelp","help\u002Findex",[788,790,795,799,800,805,809],{"title":784,"path":785,"stem":786,"order":789},0,{"title":791,"path":792,"stem":793,"order":794},"Getting started","\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started",1,{"title":796,"path":797,"stem":798,"order":755},"Dispatch","\u002Fhelp\u002Fdispatch","help\u002F2.dispatch",{"title":15,"path":778,"stem":780,"order":777},{"title":801,"path":802,"stem":803,"order":804},"Admin","\u002Fhelp\u002Fadmin","help\u002F4.admin",4,{"title":18,"path":806,"stem":807,"order":808},"\u002Fhelp\u002Fclients","help\u002F5.clients",5,{"title":810,"path":811,"stem":812,"order":813},"When something looks wrong","\u002Fhelp\u002Ftroubleshooting","help\u002F6.troubleshooting",6,[815,817],{"title":796,"path":797,"stem":798,"description":816},"For dispatchers and admins. Take an order, give it to a tech, and track the day from the dashboard to the archive.",{"title":801,"path":802,"stem":803,"description":818},"For admins. Manage users, techs and their schedules, facilities and clients.",1794265058335]