[{"data":1,"prerenderedAt":229},["ShallowReactive",2],{"landing-nav":3,"\u002Fhelp\u002Ftroubleshooting":29,"help-navigation":195,"\u002Fhelp\u002Ftroubleshooting-surround":226},{"nav":4,"footer":26},[5,8,11,14,17,20,23],{"label":6,"to":7},"Markets","\u002F#who",{"label":9,"to":10},"Board","\u002F#board",{"label":12,"to":13},"Map","\u002F#map",{"label":15,"to":16},"Techs","\u002F#field",{"label":18,"to":19},"Clients","\u002F#clients",{"label":21,"to":22},"Blog","\u002Fblog\u002F",{"label":24,"to":25},"Help","\u002Fhelp\u002F",{"tagline":27,"disclaimer":28},"Dependable Dispatch · dispatch software for mobile phlebotomy, imaging and home health","Screens show demo data. Patient and client names are fictional.",{"id":30,"title":31,"audience":32,"body":33,"description":186,"extension":187,"meta":188,"navigation":189,"order":190,"path":191,"seo":192,"stem":193,"__hash__":194},"help\u002Fhelp\u002F6.troubleshooting.md","When something looks wrong",null,{"type":34,"value":35,"toc":179},"minimark",[36,40,45,53,59,69,75,79,89,95,101,107,113,123,127,137,143,157,163,173],[37,38,31],"h1",{"id":39},"when-something-looks-wrong",[41,42,44],"h2",{"id":43},"for-everyone","For everyone",[46,47,48,52],"p",{},[49,50,51],"strong",{},"The sign-in page says \"Your session has timed out.\"","\nOffice and client staff are signed out after two hours without activity. Your email is still filled in: type your password.",[46,54,55,58],{},[49,56,57],{},"A tab jumped to the home page, or screens came up half empty.","\nSomeone opened a tech's sign-in link in this browser, which signs the browser in as that tech. If it happens, sign out and sign in again as yourself. Open tech links on the tech's phone or in a private window.",[46,60,61,64,65,68],{},[49,62,63],{},"A bar says \"A new version is ready\".","\nClick ",[49,66,67],{},"Refresh"," when you are ready. Waiting loses nothing.",[46,70,71,74],{},[49,72,73],{},"A save says someone else changed the order.","\nAnother person saved the order while you had it open. Close it, open it again, and redo your change.",[41,76,78],{"id":77},"for-dispatch","For dispatch",[46,80,81,84,85,88],{},[49,82,83],{},"A tech can't see an order you gave them.","\nIt may be held. Click ",[49,86,87],{},"Held orders"," on the dashboard, or find the order in the tech's Held section on the Board, and send it.",[46,90,91,94],{},[49,92,93],{},"Assign skipped an order.","\nThe app lists the reason: the order is for another client, it is already in progress, or the tech is forbidden at that facility.",[46,96,97,100],{},[49,98,99],{},"The Board won't take a move.","\nIt says why. Usually the tech works for another client, the order is already En Route or later, or a Confirmed order was dropped on Held or on its own tech.",[46,102,103,106],{},[49,104,105],{},"Reschedule left some orders where they were.","\nCompleted and cancelled orders, orders in a handoff, and orders already on or after the new date don't move. The app lists each one with its reason.",[46,108,109,112],{},[49,110,111],{},"A facility is missing from the Tech Map.","\nIt has no map coordinates. An admin can add its latitude and longitude under Admin → Facilities.",[46,114,115,118,119,122],{},[49,116,117],{},"Copy Link didn't copy.","\nThe link opens in a small window instead. Click ",[49,120,121],{},"Copy link"," in that window.",[41,124,126],{"id":125},"for-techs","For techs",[46,128,129,132,133,136],{},[49,130,131],{},"The next stop doesn't show.","\nSomething is still waiting for you to confirm. Tap ",[49,134,135],{},"Confirm All",".",[46,138,139,142],{},[49,140,141],{},"A red bar says \"Dispatch Service Changes Detected, Try Again\".","\nDispatch changed your route while your screen was open. Nothing was saved, and your route has already reloaded. Check what changed, then tap again.",[46,144,145,148,149,152,153,156],{},[49,146,147],{},"You confirmed an order you can't do.","\nYou can't undo a confirm. Before you tap ",[49,150,151],{},"I'm Heading There",", open the order and tap ",[49,154,155],{},"Send back to dispatch",". After that, call dispatch.",[46,158,159,162],{},[49,160,161],{},"You are at the lab and nothing shows to drop.","\nCheck the Ready to Drop tab. After midnight, yesterday's specimens still show there. For anything older, call dispatch.",[46,164,165,168,169,172],{},[49,166,167],{},"You are waiting on a handoff and the other tech has left.","\nTap ",[49,170,171],{},"Finish handoff"," to close your stop and move on.",[46,174,175,178],{},[49,176,177],{},"Your sign-in link stopped working.","\nLinks last 24 hours. Ask dispatch for a new one.",{"title":180,"searchDepth":181,"depth":181,"links":182},"",2,[183,184,185],{"id":43,"depth":181,"text":44},{"id":77,"depth":181,"text":78},{"id":125,"depth":181,"text":126},"What common messages mean, and what to do about them.","md",{},true,6,"\u002Fhelp\u002Ftroubleshooting",{"title":31,"description":186},"help\u002F6.troubleshooting","XlwI_HlEACcLXU4jbOUYfS06itomS3Un2GMaRSqpR2U",[196],{"title":197,"path":198,"stem":199,"children":200,"order":202},"Overview","\u002Fhelp","help\u002Findex",[201,203,208,212,216,221,225],{"title":197,"path":198,"stem":199,"order":202},0,{"title":204,"path":205,"stem":206,"order":207},"Getting started","\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started",1,{"title":209,"path":210,"stem":211,"order":181},"Dispatch","\u002Fhelp\u002Fdispatch","help\u002F2.dispatch",{"title":15,"path":213,"stem":214,"order":215},"\u002Fhelp\u002Ftechs","help\u002F3.techs",3,{"title":217,"path":218,"stem":219,"order":220},"Admin","\u002Fhelp\u002Fadmin","help\u002F4.admin",4,{"title":18,"path":222,"stem":223,"order":224},"\u002Fhelp\u002Fclients","help\u002F5.clients",5,{"title":31,"path":191,"stem":193,"order":190},[227,32],{"title":18,"path":222,"stem":223,"description":228},"For client CSRs and super clients. Place orders for your facilities and follow them through the day.",1794265058444]