Dependable DispatchDispatch software for mobile phlebotomy, imaging and home healthEvery draw. Every scan. Every visit. On the clock.
STAT · Sunrise Assisted Living · 20 min oldOne dispatch platform for mobile phlebotomy, specimen courier, portable imaging and home health: a live board, routes on any phone, a logged handoff for every specimen and a client portal.
- STAT on top, with its age.
- Timed draws pinned, with their window.
- 04:30AM rounds generated · 50 orders
- 06:02Maria G. confirmed 8 stops
- 07:12STAT potassium · Harbor Health
- 07:13Assigned to Rachel K. · sent
- 07:31On site · Mission Viejo Medical
- 08:02Dropped at Harbor Lab · TAT 0:50
- 08:40Portable X-ray · Laguna Hills Senior Living
- 09:10Handoff · Kevin T. to Lisa W.
- 10:05Home visit · on site · Dana Point
- 11:30Timed draw · gentamicin peak
Markets
Three markets. One board, one route, one portal.
Mobile phlebotomy, portable imaging and home health share one problem: a tech at the door on time, with a timestamped record that proves it.
Labs and couriers
Mobile phlebotomy and specimen courier
STAT draws carry a running age, timed peaks and troughs pin to the top, and every order is timestamped from draw to drop.
- Standing orders and AM rounds
- Tech-to-tech specimen handoffs
- Drop-off labs on the route and turnaround by tech
Mobile radiology
Portable X-ray, ultrasound and EKG
Imaging clients order the exam types set up for them, on the same board as the lab work.
- Specialty on every tech record
- Exam types set per imaging client
- Same routes, timestamps and portal
Home health
Home visits, assisted living and group homes
Home visits sit on the route beside facility stops. The record timestamps en route, on site, departed and completed.
- Stop order set by the tech on the phone
- Agency staff track visits in their portal
- Recurring visits on the agency's schedule
The dispatch board
A column for every tech. A check on every assignment.
A column per tech on shift, Unassigned beside them, orders stacked Now, Confirmed, Sent and Held. Assign, hold and release.
Approved techs per client. The board refuses an assignment the client has not approved: Davis works CHS, not MRDN.
Every move has Undo. Held keeps the order off the tech's phone until you send it. Sent puts it on their route now.
The on-call dispatcher reassigns from a phone.
The dashboard
One screen. The whole day.
Every order, tech and client in one table, color-coded by client.
- STAT first with a running age.
- Timed draws show their window, level, dose and line.
- Status track and audit trail on every order, with Edit, Reschedule and Order for Same Site on each one.
Bulk reschedule
Move 4 orders or 500.
Select rows, or everything that matches your filters, and push it to a later date. Completed, cancelled and in-handoff orders are skipped.
Mileage
Mileage, without the spreadsheet.
Miles log at Go Now. A mileage report per tech, and imaging techs skip the approval step.
Intake
Intake ends with the tech notified.
Caller, facility, patient, order and tech notification on one form.
Held orders
Stage tonight. Release when ready.
Assign tomorrow's work without waking a tech's phone, then release it one, two or three orders at a time. The queue puts STAT first, then the oldest date of service.
Tech map and tech status
Every route on one map.
Each tech's initials beside the facilities and drop-off labs on their route. STAT orders escalate in the side rail as they age.
Orders by technician, per client.
Shift window and a count per status for every tech, grouped by client with subtotals, and each tech's route exactly as the tech sees it.
Techs
The route, on any phone.
Techs sign in from a text and work their stops: confirm, navigate, arrive, complete.
- 06:02ConfirmedTech accepts the route
- 07:14En routeGo Now, miles logged
- 07:31On siteArrived at the door
- 07:44DepartedLeft the site
- 07:50HandoffTech to tech, or left for pickup
- 08:02CompletedDropped, logged, closed
- 8
- order statuses, each one timestamped
- 1
- check on every assignment: the tech works that client
- 1·2·3
- orders released at a time from a held queue
- 0
- apps to install
Night shift
Easy on the eyes at 3 AM.
Dark mode, for the dispatchers and techs who run the overnight draws.
Chain of custody
Specimen chain of custody, draw to drop.
Each specimen is checked off as it changes hands, with who took it and when.
Hand off mid-route, or leave for pickup.
Split a route between two techs, or leave specimens at a facility for courier pickup. The handoff keeps its own timeline.
Client portal
Clients order and track without calling you.
Hospitals, reference labs, skilled nursing facilities and home health agencies each get a portal that shows only their own facilities and orders.
- Standing orders and AM rounds generate on each client's schedule.
- Reports: turnaround by tech, AM rounds completion, STAT report cards against a two-hour turnaround threshold, mileage and CSV export.
Security
Scoped access. Full audit trail.
Access is scoped by role and by client, and every change to an order is logged.
Access and accountability
- Role-based access. Dispatchers, technicians and client users each see what their role needs.
- Client isolation. Each client portal shows that client's facilities and orders only.
- Techs see their own route. Only the stops and orders assigned to them.
- Dispatch-only notes. Internal notes never reach technicians or clients.
- Audit trail. Every order created, assigned, moved, handed off or cancelled is logged with who and when.
- Encrypted in transit. HTTPS throughout. Hosted on AWS in the United States.
Questions
Common questions.
Yes, on the same board, map, phone route and portal. Imaging adds a specialty on each tech record and the exam types each imaging client orders, and imaging techs skip the mileage approval step. Home visits sit on the route beside facility stops.
Book a demo
See it run a day like yours.
A live walkthrough on demo data: the board, the map and a tech's phone, with a day shaped like yours.
Or write to jennifer.borrego@dependabledispatch.com