Dependable DispatchManaged dispatch services
Your field team. Our dispatch desk.
Keep incoming orders, technician follow-up and client calls moving with managed dispatch from Dependable Dispatch. We work with your team to define the coverage and responsibilities your operation needs.
Help with the daily work
From the first call to the next stop.
Dispatch support for the people coordinating mobile phlebotomy, specimen courier, portable imaging and home health work.
Order intake and client calls
A dispatch desk for incoming requests, order details and status questions, following the workflow agreed with your team.
Technician coordination
Help get work to the right technician, follow up on assignments and keep the office informed as the day changes.
Follow-through and handoffs
Keep outstanding work, schedule changes and escalations in view so the next person knows what needs attention.
People and the operating view
A shared picture of the day.
Our dispatch software brings orders, assignments and status updates into one place. Managed dispatch adds people to help coordinate that work with your team.
- Clear responsibilities. Agree who receives requests
- Your operating procedures. Define the contacts and escalation steps dispatch should follow.
- A planned handoff. Work through coverage and the transition with us before service begins.
Getting started
Start with how your operation runs.
A short conversation helps us understand the dispatch support you need.
- 01Tell us about your teamDescribe your service types, field team and the hours when you need dispatch support.
- 02Work through the coverageDiscuss incoming requests, technician communication, client updates and who handles escalations.
- 03Plan the start togetherAgree the service scope, contacts and onboarding steps before making the transition.
Managed dispatch
Let’s talk about your dispatch desk.
Email us with your organization, service types and coverage needs. We’ll follow up to discuss the fit.
Looking for software for your own dispatch team? Book a software demo from our homepage.